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Ensemble

Privacy Policy

Last updated November 9, 2026

Ensemble is a tool that film productions use to text cast and crew their call times. This policy explains what we collect, how we use it, and your choices.

What we collect

  • Your name, mobile phone number, role and (if the production provides it) email, from the production's call sheet or crew form.
  • Your call details for each shoot day: call time, location, wardrobe, items to bring and scenes.
  • The texts you send to and receive from Ensemble, including reactions, and the time each was sent.
  • Your SMS consent and opt-out status, and when it changed.
  • For producers and team members who sign in: email address and sign-in records.

How we use it

  • To text you your own call and any changes to it, and to send day-of reminders.
  • To read your replies (confirmations, running late, can't make it, questions) and update the production's headcount.
  • To answer simple questions using only your call and the production's posted rules, or to pass the question to the production team.

Replies may be processed by an AI service (Anthropic) solely to understand what they mean. Messages are delivered through our SMS provider (Telnyx or Twilio). These providers act on our behalf and may not use your data for their own marketing.

Sharing

We do not sell your information. Mobile numbers and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes. Your call details and replies are visible to the production team that added you. We share data with service providers only as needed to run Ensemble (hosting, database, SMS delivery, AI processing), or when the law requires it.

Your choices

  • Reply STOP to any Ensemble text to stop all texts. You'll get one confirmation and nothing after. Reply START to resubscribe.
  • Reply HELP for help.
  • Ask the production, or contact the production that added you, to correct or delete your information.

Retention and security

We keep production data for as long as the production needs it, and delete it on request. Opt-out records are kept so we never text a number that opted out. Data is stored with access controls and encrypted connections.

Contact

Questions about this policy: the production that added you.